Questify Support
Let's get your quest moving.
For help with your account, purchases, quests, reminders, or personalized avatar, email us with the details below.
Email taylor@reillytalent.comInclude this in your message
- Your Questify account email.
- Your iPhone model, iOS version, and Questify version.
- What you expected, what happened, and the steps that led to it.
- A screenshot if it helps, but never send your password or a selfie by email.
Quick answers
How do I restore a premium purchase?
Open Questify's premium-avatar flow or Settings and choose Restore Purchases while signed in to the Questify account you want to use. Also make sure the iPhone is signed in to the Apple ID that made the purchase.
How do I cancel a subscription?
On iPhone, open Settings → your name → Subscriptions → Questify, then choose Cancel Subscription. Deleting the app or your Questify account does not cancel billing through Apple.
Why did I not get a reminder?
In Questify Settings, turn on the single daily reminder. Then check iPhone Settings → Notifications → Questify. Questify schedules the reminder locally and does not use promotional push notifications.
How does voice planning use my audio?
Apple's speech-recognition technology turns your microphone input into text. Questify keeps the transcript as Plan Your Day text but does not save the raw audio recording in app storage. If Apple's on-device model is unavailable, the text (not the raw audio) may be sent through Questify to OpenRouter for task-planning output.
What happens to my selfie?
The feature is optional and asks for explicit consent before upload. Questify holds the source selfie privately only until the base character is forged, then deletes the source file, its storage reference, and its temporary integrity fingerprint. Later stages use the generated base character. OpenAI may separately retain API safety logs for up to 30 days. Do not email selfies to support.
How do I delete my account?
In Questify, open Settings → Account Actions → Delete Account and follow the confirmation steps. This is permanent. Cancel any active Apple subscription separately.
Privacy or legal question?
Read the Privacy Policy and Terms of Use, or email taylor@reillytalent.com.